Privacy policy

The Haim Studio ("we," "us," "our") operates the website https://thehaimstudio.com/ (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data.

This policy is governed by the laws of the United Arab Emirates (UAE).

By using our Site or placing an order with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Order & Account Information

Name, shipping address, billing address, phone number, and email address
Account login information, if you create an account on our Site
Order history and purchase details

Customization Requests

Any details, measurements, design preferences, reference images, or notes you provide when requesting a customized product

Marketing Sign-Up Information

Email address and WhatsApp number, if you opt in to receive marketing updates, offers, or newsletters

Payment Information

Payment details are processed securely through Shopify Payments. We do not directly store your full payment card information on our servers.

Automatically Collected Information (Cookies & Tracking)

Website usage data collected via cookies, including browsing behavior, pages visited, and device/browser information
Data collected through the Meta Pixel, used for retargeting advertisements on Facebook and Instagram

2. How We Use Your Information

We use the information we collect to:

Process, fulfill, and deliver your orders
Create and manage your customer account
Fulfill customized/made-to-order requests according to your specifications
Communicate with you about your order (via email, WhatsApp, or our contact form)
Send you marketing updates, offers, and promotions — only if you've opted in
Run retargeting advertisements via Meta Pixel to show you relevant ads based on your activity on our Site
Keep a record of your details to make future orders easier for you
Improve our website, products, and customer experience

3. How We Store Your Information

Customer information is currently stored in secure spreadsheets managed by our team, in addition to standard records maintained through our Shopify store platform. We take reasonable steps to protect this information from unauthorized access, loss, or misuse.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining order history for future purchases, unless you request deletion (see Section 6).

4. Third-Party Services We Use

We work with the following third-party services, each of which may process your data according to their own privacy policies:

Service	Purpose
Shopify Payments	Secure payment processing
Meta Pixel	Website analytics and retargeting advertisements
UAE Local Courier	Order delivery
WhatsApp Business	Customer support and order communication

We do not sell your personal information to third parties.

5. Cookies

Our Site uses cookies to:

Improve your browsing experience
Remember your preferences
Run retargeting advertisements through Meta Pixel

When you visit our Site, you'll see a cookie consent banner allowing you to accept or manage your cookie preferences. You can also control cookies through your browser settings at any time.

6. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Request deletion of your personal data, subject to any legal or operational requirements (e.g., completed order records we may need to retain)
Opt out of marketing communications (email or WhatsApp) at any time

To exercise any of these rights, please contact us through:

WhatsApp
Email
Contact Form

7. Children's Privacy

We do not knowingly collect personal information from, sell to, or market our products toward anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page.