Refund policy
At The Haim Studio, every product is prepared with care — from thread to packaging. We want you to love what you receive, and this policy explains exactly how returns, exchanges, and refunds work.
1. Return Eligibility
- Returns are accepted within 14 days of the delivery date.
- To be eligible, the item must:
- Still have all original tags attached
- Be in the same condition as when it was delivered (unused, unworn, undamaged)
- Sale items are not eligible for return or refund. However, we understand every situation is different — if you receive a sale item with a genuine issue, please contact us and we'll work with you to find a fair solution.
- Customized / made-to-order items are final sale and are not eligible for return or refund, except in cases of a defect (see Section 5).
2. Before You Order: Our Quality Check Promise
Before we pack and ship any order, we send you a video of your product so you can review it beforehand. This step helps prevent surprises and reduces the chance of needing a return.
3. Returns, Exchanges & Refunds — What You're Eligible For
| Product Type | Return Option |
|---|---|
| Standard (non-customized) products | Refund via original payment method or bank transfer |
| Customized / made-to-order products | Exchange only — no cash refunds (except if defective) |
- Refunds for eligible non-customized items will be processed within 7–10 business days of us receiving and inspecting the returned item.
- Refunds are issued to your original payment method, or via bank transfer where applicable.
4. Return Shipping Costs
- If you're returning an item because you changed your mind or it no longer suits you, return shipping is the customer's responsibility. Since our studio is based in Karachi, Pakistan, and we ship to the UAE, this is an international return — we will discuss the shipping cost with you directly before you send anything back, so there are no surprises.
- If the item you received is defective or incorrect (i.e., our mistake), we cover the full cost of return shipping.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered:
- Contact us within 3 days of delivery.
- Provide clear photo evidence of the issue along with your order number.
- Our team will review and offer a resolution — replacement, exchange, or refund depending on the situation.
Please report issues within this 3-day window, as claims made after this period may not be eligible for resolution.
6. How to Start a Return
You can initiate a return through any of the following channels:
- Contact Form
To process your request quickly, please have ready:
- Your order number
- A photo of the product
Our team will guide you through the next steps once your return is approved.
7. Quick Summary
- ✅ 14-day return window from delivery date
- ✅ Item must have tags attached and be in original condition
- ❌ Sale items — not eligible for return/refund (case-by-case exceptions possible)
- ❌ Customized items — exchange only, no refunds (unless defective)
- 💳 Refunds via original payment method or bank transfer, within 7–10 business days
- 📦 Customer pays return shipping (change of mind) — cost discussed with you first
- 🎁 We pay return shipping if the item is defective or wrong
- 📸 Report defects/damage within 3 days of delivery, with photos and order number
Contact us For any questions about your return or refund, reach out via WhatsApp, email, or our contact form — we're happy to help.
Phone: +971 55 693 5454 Email: Thehaimstudio01@gmail.com